كيف تكتب رسائل تجارية باللغة الإنجليزية؟ How to Write Business Letters
أسهل الإرشادات لكتابة الرسائل التجارية الإنجليزية
The easiest steps to write English business letters
يواجه الناطقون باللغة العربية سواء كمترجمين أو مستخدمين صعوبة في كتابة رسائل باللغة الإنجليزية ولا سيما في بداية حياتنا العملية.
فيما يلي الخطوات الأساسية في كتابة الرسائل التجارية والعامة ومحتوى كل خطوة بوجه عام.
Salutation التحية |
• Dear Mr. Ahmad
• Dear Ms. Amal • Dear Sir • Dear Madam • Dear Sir or Madam • Gentlemen •To whom it may concern |
Starting بداية الرسالة |
•I hope that all is well with you.
•Thank you for your email of 12 March. • I am writing – to inform you that… – to confirm … – to request … -to apply for the position of – To inquire about… -to ask for further information about • I am contacting you for the following reason… • I recently read/heard about …..and would like to know … • Having seen your advertisement in …, I would like to … • I would be interested in (obtaining/receiving) … • I received your address from —– and would like to … |
Referring to a previouscontactالإشارة إلى تواصل سابق مع المرسل إليه |
• Thank you for your letter of March 15.
• Thank you for contacting us. • In reply to your request, … • Thank you for your letter regarding … • With reference to our telephone conversation yesterday… • Further to our meeting last week … • It was a pleasure meeting you in London last month. • I enjoyed having lunch with you last week in Tokyo. • I would just like to confirm the main points we discussed on Tuesday. |
Making a request
تقديم طلب |
• We would appreciate it if you would …
• I would be grateful if you could … |
Offering helpعرض مساعدة |
• Would you like us to …?
• We would be happy to … • We are quite willing to … • Our company would be pleased to … • Should you need any further information/assistance, please do not hesitate to contact us |
Giving good newsعرض أخبار سارة |
• We are pleased to announce that …
• I am delighted to inform you that .. • You will be pleased to learn that … |
Giving bad newsعرض أخبار سيئة |
• We regret to inform you that …
• I’m afraid it would not be possible to … • Unfortunately, we cannot / we are unable to … • After careful consideration, we have decided (not) to… |
Complaining الشكوى
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• I am writing to express my dissatisfaction with …
• I am writing to complain about … • Please note that the goods we ordered on ( date ) have not yet arrived. • We regret to inform you that our order n° —– is now considerably overdue. • I would like to query the transport charges which seem unusually high. •I am writing -to express my dissatisfaction with.. -to complain about.. |
Apologizing) الاعتذار
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طلبات
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الأسعار
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Referring to payment الإشارة إلى سداد أموال
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Enclosing documents تنبيه إلى إرفاق ملحقات مع الرسائل
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Closing remarksملاحظات في خاتمة الرسالة
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Referring to future contactالإشارة إلى الرغبة في تواصل لاحق |
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Ending business letters
خاتمة الرسائل
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